FAQ
Questions we're asked often.
Sizing, personalization, production time and returns.
How do I size apparel and collars?
Every apparel and collar product page includes a sizing guide with neck and chest measurements. Measure your pet rather than guessing from breed.
When is my custom piece made?
After your order is placed. Personalized print-on-demand pieces are produced by our fulfillment partner, then packed and shipped directly to you.
Can I change the personalization after ordering?
Email us as soon as possible. Once production has started, personalization can no longer be changed.
Are treats made on demand too?
No. Treats come from separate suppliers and follow their own production and shipping process.